Refund policy

Refund, Return & Exchange Policy

At Bolliq Cotton Shirt, we want you to feel confident about every purchase. If your order isn't right for you, we offer a simple return and exchange process.

1. Return & Exchange Window

You may request a return or exchange within 3 days from the date you receive your order.

To be eligible, the product should be:

  • Unworn and unused

  • Unwashed

  • In its original condition

  • Free from stains, damage, perfume, or other signs of use

  • Accompanied by its original tags and packaging

Products that have been altered, washed, worn, damaged, or otherwise used may not be eligible for return or exchange, subject to applicable consumer law.

2. Returns

For eligible customer-initiated returns, a ₹200 return charge per order will apply towards return logistics.

You do not need to arrange the courier yourself.

Once your return request is approved, Bolliq will arrange a doorstep pickup through our delivery partner.

The applicable ₹200 return charge will be deducted from the refundable amount, where permitted by applicable law.

3. Free Exchanges

Exchanges are free.

If you need a different size or eligible replacement, you can request an exchange within 3 days of receiving your order.

Bolliq will arrange the doorstep pickup of the original product and the replacement will be dispatched after the returned product is received and successfully inspected.

No ₹200 exchange charge will be applied for an eligible exchange.

4. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect in size/product/order details

  • Significantly different from the product ordered

please contact us at care.bolliq@gmail.com as soon as possible after delivery.

Please provide your order number and photographs/videos of the issue where applicable, so our team can review the matter.

Where the issue is attributable to Bolliq, we will arrange an appropriate resolution, which may include a replacement or refund, in accordance with applicable law. The standard ₹200 return charge will not be applied where it is not legally permissible to do so.

5. How to Request a Return or Exchange

To request a return or exchange, email:

care.bolliq@gmail.com

Please mention:

  • Order number

  • Customer name

  • Product details

  • Whether you are requesting a return or exchange

  • Reason for the request

  • Photographs/videos, if relevant

Our customer-care team will review your request and provide the next steps.

6. Doorstep Pickup

For an approved return or exchange, Bolliq will arrange pickup from your doorstep through our delivery partner.

Please keep the product securely packed and ready for collection.

Pickup timelines may vary depending on the delivery location and courier availability.

7. Refunds

For an approved return, the refundable amount will be processed after the returned product is received and inspected.

For eligible customer-initiated returns, the applicable ₹200 return charge will be deducted from the refund, where applicable.

Refunds will normally be made to the original payment method or through another appropriate method permitted by applicable law and payment-provider procedures.

The time taken for the amount to reflect in your account may depend on your bank, payment gateway, or other payment service provider.

8. Custom-Made & Personalized Shirts

Because Bolliq offers custom-made and personalized shirts, certain products may be made specifically according to the customer's measurements, specifications, or personalization requests.

Accordingly, custom-made or personalized products may have different return/exchange eligibility where permitted by applicable law.

However, if a custom-made product is defective, damaged, incorrectly made, or otherwise does not conform to the agreed specifications, please contact us at care.bolliq@gmail.com so that we can review and resolve the issue appropriately.

9. Products Not Eligible for Return

A return or exchange may be refused where the product has been:

  • Worn or washed

  • Altered or modified after delivery

  • Damaged after delivery due to customer handling

  • Stained or soiled

  • Returned without required tags or packaging

This does not limit any rights or remedies available to consumers under applicable law.

10. Policy & Consumer Rights

This policy is intended to explain Bolliq's standard return, exchange and refund process. Nothing in this policy is intended to exclude, restrict, or override any consumer right or remedy that cannot legally be excluded or restricted under applicable Indian law.

For online sales, Bolliq will comply with applicable consumer-protection and e-commerce requirements.

11. Contact Us

For questions regarding returns, exchanges, refunds, or product issues, please contact:

Bolliq Cotton Shirt
Email: care.bolliq@gmail.com

We are committed to making your Bolliq experience simple, transparent, and hassle-free.

Bolliq Cotton Shirt
Custom-made. Quality-driven. Made for you.